Privacy Policy

By accessing this website, you agree to the following terms and conditions.

Informational PurposeThe information provided on this website is for general informational purposes only and does not constitute medical advice.

No Provider-Patient RelationshipUse of this website does not establish a provider-patient relationship. A provider-patient relationship is only established after completing the intake process and receiving confirmation from our practice.

Medical DisclaimerYou should not rely on information from this website as a substitute for professional medical advice, diagnosis, or treatment.

Emergency SituationsIf you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room.

Intellectual PropertyAll content on this website, including text and graphics, is the property of Faithful Care Connect LLC stated

External LinksOur website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

Changes to TermsWe reserve the right to modify these terms at any time. Updates will be posted on this page.

ContactFaithful Care Connect LLCInfo@careconnecmh.com803-232-9094

This notice describes how medical information about you may be used and disclosed, and how you can access this information. Please review it carefully.

Our Responsibilities

Faithful Care Connect LLC is required by law to maintain the privacy and security of your protected health information (PHI). We will notify you promptly if a breach occurs that may compromise the privacy or security of your information.

How We May Use and Disclose Your Information

We may use or share your health information in the following ways:

TreatmentWe may use your health information to provide and coordinate your care. This may include communication with other healthcare providers involved in your treatment.

PaymentWe may use or disclose your information to bill and receive payment for services provided.

Healthcare OperationsWe may use your information for practice operations, including quality improvement, staff training, and administrative activities.

Insurance Billing

If you use insurance for services, billing and claims processing may be facilitated through Headway, which helps manage insurance verification, claims submission, and payment processing.

Electronic Health Records

Your medical records are stored securely using CharmHealth, an electronic health record system designed to meet HIPAA privacy and security requirements.

Communication

We may contact you by phone, email, patient portal, or secure text messaging regarding appointments, treatment, or administrative matters.

Your Rights

You have the right to:

- Request a copy of your medical record
- Request corrections to your health information
- Request confidential communications
- Request restrictions on certain uses or disclosures
- Receive a list of disclosures of your information
- Receive a paper copy of this notice

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our practice or with the U.S. Department of Health and Human Services. Filing a complaint will not affect your care.

Contact Information

Faithful Care Connect LLCInfo@careconnecmh.com803-232-9094

Faithful Care Connect LLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with our practice.
Information We CollectWhen you interact with our website or contact our practice, we may collect the following information:

- Name
- Email address
- Phone number
- Information voluntarily submitted through contact forms or appointment requests
- Basic website usage information, such as IP address or browser type

Please do not submit sensitive medical information through general website contact forms.

How We Use Your InformationWe may use the information collected to:

- Respond to inquiries or appointment requests
- Provide behavioral health and mental health services
- Manage scheduling and patient communication
- Process billing and administrative requests
- Send appointment reminders or practice-related notifications

Electronic Health RecordsIf you become a patient, your protected health information will be stored securely in our electronic health record system, CharmHealth, which is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA).

Insurance BillingIf you use insurance benefits for services, billing and claims processing may be handled through Headway, which assists with insurance verification, claims submission, and payment processing.

Phone and Text CommunicationOur practice may communicate with patients by phone or secure text messaging using iPlum.

Messaging Terms & ConditionsBy providing your phone number, you agree to receive informational text messages from Faithful Care Connect LLC, including:

- Appointment reminders
- Account notifications
- Administrative messages related to services

Message frequency may vary. Message and data rates may apply based on your mobile carrier.For assistance, reply HELP or contact us at info@careconnectmh.com.You may opt out of receiving text messages at any time by replying STOP.Mobile SMS Messaging Privacy Policy

Information CollectedWe may collect information such as your name, phone number, and email address when you communicate with us via SMS.

Use of InformationThe information collected may be used to provide the requested services, including appointment reminders, billing communications, customer service, and other administrative communications.Sharing of InformationMobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent.

You may text STOP at any time to opt out of SMS messages.

You may text HELP at any time to receive assistance.

Messaging frequency may vary. Messaging and data rates may apply.

All messaging policies follow CTIA guidelines (Section 5.2.1).

If you wish to have your information removed, please contact us by email at info@careconnectmh.com

How We Protect Your InformationWe implement administrative, technical, and physical safeguards designed to protect your information and comply with HIPAA privacy and security regulations.

Your Privacy RightsPatients have rights regarding their protected health information, including the right to request access to their records and request corrections when appropriate.

Updates to This PolicyWe may update this policy periodically. Updates will be posted on this page with a revised effective date.

Contact UsFaithful Care Connect LLCInfo@careconnecmh.com803-232-9094